Privacy Policy

1. Introduction

Welcome to Sateplus Ltd, a reputable company operating the versatile VTU platform known as STPData. Our platform specializes in a wide range of digital services, including Airtime VTU, Data, Bulk SMS, Utility Bills, and more. At Sateplus Ltd, we are committed to providing an exceptional user experience by delivering cost-effective, high-quality products and services.

We value your trust and are dedicated to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use the STPData mobile application ('App'). Our goal is to ensure that you have a secure and efficient experience while using our services.

2. Information We Collect

Sateplus Ltd collects and securely stores various categories of personal information to enhance your experience and ensure regulatory compliance. The personal information we may gather includes but is not limited to:

Email Address: For communication and transaction-related notifications.
Phone Number: For identity verification and alerts.
Full Name: For addressing you and providing assistance.
BVN (Bank Verification Number): To comply with CBN policies on customer verification.
Account Details: For processing transactions securely.
NIN (National Identification Number): For identity verification in line with regulations.
Gender: For personalized services and user experience.

3. How We Use Your Information

Your personal information is used for the following purposes:

To Provide Services: To facilitate transactions and deliver services such as Airtime VTU, Data, Bulk SMS, and Utility Bills.
To Ensure Accuracy: To deliver precise and error-free services, especially in transactions.
For Regulatory Compliance: To adhere to CBN policies on customer verifications and validations.
Customer Support: To assist you promptly and manage notifications or complaints.
Preventing Illicit Activities: To deter illegal activities, ensuring platform security.

4. Data Security

Sateplus Ltd takes data security seriously and implements the following measures to protect your information:

Encryption: To protect data during transmission and storage.
Access Control: To restrict access to personal information to authorized personnel only.
Regular Audits: To identify and address potential vulnerabilities.
Data Backup: To prevent data loss and ensure recovery.
Secure Payment Processing: To protect your financial information.
User Education: To minimize risks caused by human error.
Data Breach Response: To swiftly address any breaches, notify affected parties, and mitigate risks.
Continuous Monitoring: To detect and act on any suspicious activities.

5. Your Rights

At Sateplus Ltd, we respect your rights concerning your personal information. You have the right to:

Access: Request access to your personal information.
Deletion: Request deletion of your personal information under certain circumstances.
Data Portability: Request a copy of your data for transfer to another service provider.
Objection: Object to the processing of your data for specific purposes.
Withdrawal of Consent: Withdraw your consent for data processing if we rely on it.
Complaints: Lodge a complaint with the relevant authority if you believe your rights have been violated.

6. Changes to the Privacy Policy

Sateplus Ltd may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of significant changes by posting the updated policy on our website or via email.

We encourage you to review this policy periodically to stay informed about how we are protecting your information. By continuing to use our services after any changes, you accept the updated terms.

7. Contact Information

If you have any questions, concerns, or inquiries regarding this Privacy Policy or how your personal information is handled, please contact us at:

Email: sateplusltd@gmail.com

Phone: +234 803 253 7022

Address: Shop B5/B6 Rahama GSM Plaza, Justice Dahiru Mustapha Street, Farm Center, Tarauni, Kano.